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FForder Help Center

24-hour online customer service

Our Services

Our Services

How does FFODER handle refunds and after-sales support?

All orders come with comprehensive logistics tracking, allowing you to monitor the process at any time. Should any goods be lost or damaged, rest assured that we will address these

How to shorten the shipping time?

You can reduce shipping time by stocking inventory. Purchase a specific quantity of products and store them in our warehouse, which can decrease the time needed for stock replenishment and

How to check logistics information?

You can check the full tracking information on this website (https://www.17track.net/zh-cn, and after the product arrives in Brazil, the Brazil Post will also update the logistics track.

What is the delivery time?

If using PRC, the delivery time will be relatively fast, about 17 days. Approximately 25 days without using PRC.

What are our working hours?

Our working hours are from 8:30 AM to 6:00 PM China time; Brazil time is from 9:00 PM to 7:00 AM.

Does the platform charge any fees?

Our platform is completely free and provides one-stop service. When you have an order, just tell me, and I will map it for you. After payment, we will process the

How to pay？

When your store receives orders, they are automatically mapped and displayed in the pending orders. You have the option to select all orders at once for a bulk payment process.

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