FFOrder Logistics Service Upgrade

Prezados parceiros e clientes,
Agradecemos pela confiança e pelo apoio contínuo à FFOrder.
Entendemos que qualquer atraso logístico pode impactar diretamente o seu negócio.


Dear Partners and Clients,
Thank you for your continued trust and support for FFOrder.
We understand that any logistics delay may affect your business.
FFOrder remains committed to a customer-centric approach. We closely monitor developments in the Brazilian market and logistics landscape, continuously strengthening our channel control, optimizing route structures, and enhancing fulfillment efficiency and service quality.
Our goal is to stay ahead in price, speed, and reliability, and to deliver a more stable and efficient logistics experience for our clients.

---
Comprehensive Logistics Service Upgrade
We have integrated multiple resources to fully optimize logistics routes in the Brazilian market, ensuring stable and rapid dispatch.
As of now:
- Core channels continue to operate steadily, consistently ensuring shipping capacity;
- Our self-operated logistics channel has been fully launched, achieving a 98.89% authorization rate, significantly improving customs clearance efficiency with full end-to-end control;
- Overall delivery time remains stable within 15–20 days, approximately 30% faster than before, with the fastest performance exceeding 5 days of improvement.
With these enhancements, FFOrder will continue to maintain and strengthen its leading advantages in price, speed, and stability.

FFOrder is committed to ensuring stable operations of all core channels and strictly complies with customs and platform requirements. We continue to enhance the service capability of our PRC channel.
We have noticed the recent spread of some inaccurate information within the industry. For any malicious fabrication or actions harming customer interests, FFOrder reserves the right to pursue legal responsibility.
Please rely on information officially released by FFOrder.

---
Self-Operated Channels: Fully Controlled, Safe, and Reliable
The new logistics channel FFOrder uses in Brazil is fully controlled by our company and offers industry-leading customs clearance capability and cost advantages:
- Significant cost benefits and lower after-sales risks;
- New internal solutions capable of resolving port-of-entry issues more efficiently;
- Wider coverage, more stable clearance, and greater security through our self-operated network.
We strictly comply with local laws and platform rules to ensure every package arrives safely, legally, and efficiently.

---
Stability Measures & Customer Protection
In response to market changes, we are continuously optimizing our logistics solutions while simultaneously activating customer protection measures.
We are advancing multi-mode logistics strategies to support rising order volumes and multi-package authorization needs, providing customers with a more flexible and efficient shipping experience.
Meanwhile, our professional after-sales team will follow up throughout the entire process, actively assisting customers with issue resolution and safeguarding their interests.

---
Moving Forward Together with Confidence
FFOrder has always regarded the Brazilian market as a core element of our global strategy.
We maintain daily communication with local partners, working proactively to resolve issues and optimize logistics routes.
We encourage all partners and clients to stay confident and maintain open communication as we work together to ensure market stability and embrace the upcoming peak-season growth.
Please rest assured — FFOrder’s logistics and customs clearance operations remain stable and fully under control. We are more confident than ever in our ability to serve the Brazilian market.

---
Thank you once again for your understanding and support.
Let us move forward together toward a more stable, faster, and more competitive future.

FFOrder Global Operations Team
November 2025