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Logistics Issues
Reshipment/Refund Situations:
Failure to be delivered within the specified time: More than 30 days in the EU region and more than 32 days in other countries (calculated from the date of shipment).
Lost during transportation; the package has not been updated for an extended period (More than 30 days in the EU region and more than 32 days in other countries, calculated from the last update date).
Situations Where No Liability is Assumed:
It shows that the package has been delivered, but the customer claims that it has not been received. However, FFORDER will assist in providing the signing certificate or the delivery photo.
Order Issues
Situations Requiring Reshipment and Refund
The received product, style, size, or color is obviously inconsistent with the picture.
Goods are missing in the order; the difference in physical measurement compared with the size chart exceeds 3 centimeters.
Situations Where No Liability is Assumed
The customer's size is inappropriate (the size, sleeve length, and the difference from the size chart is within a reasonable range).
The customer is simply not satisfied.
Customer Service Email: support@fforder.com, or contact your agent for direct handling.
Quality Issues
Situations Requiring Reshipment and Refund
The item is defective (zipper malfunction, holes, missing accessories, etc.).
The package is damaged upon arrival.
Situations Where No Liability is Assumed
The package is damaged when opened, but the product itself has no damage at all.
The product is the same as the sample, but the customer claims that it does not match the description or is not satisfied with it.
Other Situations
Delivery Problems Caused by Customer Reasons: If the delivery is delayed or fails due to issues such as the customer's address or phone number, no refund or reshipment services will be provided. If the package is returned, a redelivery can be arranged, and a fee of $5 will be charged for each item.
Force Majeure: In case of natural disasters, strikes, blockades, wars, etc., no liability will be assumed for transportation problems.
Application and Handling
Application: Submit a refund or reshipment application within 15 days after the order is marked as delivered. During the customer service review, additional information may be required within 2 working days.
Refund Process: The refund will be processed within 2 working days after the application is accepted and will be refunded to the original payment method. No payment handling fee will be borne by the customer.
Reshipment Process: After the application is accepted, if the goods are out of stock, procurement will be carried out within 2 working days, the transportation method will be determined, and tracking information will be provided.