How does FFODER handle refunds and after-sales support?
All orders come with comprehensive logistics tracking, allowing you to monitor the process at any time. Should any goods be lost or damaged, rest assured that we will address these issues promptly, offering solutions such as replacements or refunds. To ensure a secure shopping experience for both you and your customers, we have a dedicated […]
How to check logistics information?
You can check the full tracking information on this website (https://www.17track.net/zh-cn, and after the product arrives in Brazil, the Brazil Post will also update the logistics track.
What are our working hours?
Our working hours are from 8:30 AM to 6:00 PM China time; Brazil time is from 9:00 PM to 7:00 AM.
How to shorten the shipping time?
You can reduce shipping time by stocking inventory. Purchase a specific quantity of products and store them in our warehouse, which can decrease the time needed for stock replenishment and expedite the shipping process.
What is the delivery time?
If using PRC, the delivery time will be relatively fast, about 17 days. Approximately 25 days without using PRC.
Does the platform charge any fees?
Our platform is completely free and provides one-stop service. When you have an order, just tell me, and I will map it for you. After payment, we will process the order and automatically upload it to your platform.
How to pay？
When your store receives orders, they are automatically mapped and displayed in the pending orders. You have the option to select all orders at once for a bulk payment process.
How to check the quoted price？
After we quote, you can check the quoted product price by selecting “only myself” in the FForder product library.
Unable to use wallet payment？
For orders that have been placed, you can opt to proceed with payment and choose between wallet payment or PIX payment.
How to list products?
You can select the products you want from our FForder client’s product library and list them in your store. You can also list products found on Amazon and AliExpress. After receiving an order, we will map it to FForder.