FForder Help Center
Thoughts, stories, and ideas.
How does FFODER handle refunds and after-sales support?
All orders come with comprehensive logistics tracking, allowing you to monitor the process at any time. Should any goods be lost or damaged, rest assured that we will address these
How to check logistics information?
You can check the full tracking information on this website (https://www.17track.net/zh-cn, and after the product arrives in Brazil, the Brazil Post will also update the logistics track.
What are our working hours?
Our working hours are from 8:30 AM to 6:00 PM China time; Brazil time is from 9:00 PM to 7:00 AM.
How to shorten the shipping time?
You can reduce shipping time by stocking inventory. Purchase a specific quantity of products and store them in our warehouse, which can decrease the time needed for stock replenishment and
What is the delivery time?
If using PRC, the delivery time will be relatively fast, about 17 days. Approximately 25 days without using PRC.
Does the platform charge any fees?
Our platform is completely free and provides one-stop service. When you have an order, just tell me, and I will map it for you. After payment, we will process the
How to pay?
When your store receives orders, they are automatically mapped and displayed in the pending orders. You have the option to select all orders at once for a bulk payment process.
How to check the quoted price?
After we quote, you can check the quoted product price by selecting “only myself” in the FForder product library.
Unable to use wallet payment?
For orders that have been placed, you can opt to proceed with payment and choose between wallet payment or PIX payment.
How to list products?
You can select the products you want from our FForder client’s product library and list them in your store. You can also list products found on Amazon and AliExpress. After
Can I customize the product packaging?
Yes, you need to send me the packaging files, order quantity, and dimensions. I will send them to the factory and get back to you with their response. Custom packaging
What if I can’t find the product I want on your platform?
You can send me a picture of the product or the AliExpress link. I will analyze the product details, find a professional factory, inquire about the price, and create a
Are the products on the platform shipped for free?
Shipping costs vary by country. You can send me the products and the country you need, and I will contact the factory to negotiate the price and create a custom
How does FForder operate?
We utilize the FForder platform for our shipping operations. Typically, customers forward us details of their best-selling products from AliExpress, and we offer competitive pricing. Once you find the price
Regarding taxes in Brazil, we have “Compliant Shipment,” which includes taxes on products from China. Is this fee included in the product, or will I face customs issues?
We are currently using AliExpress’s PRC, while our own PRC is in the process of finding a reliable, fast, and cost-effective logistics provider, which we will put into use as
Do you provide imported products, or do you have local warehouses in Brazil to speed up order shipping?
Generally, we ship directly from China to Brazil after the customer places an order. However, if the customer wants to stock inventory locally in Brazil, we can also use sea