Return and Refund Policy
Logistics Issues
Situations Requiring Reshipment and Refund:
The received product, style, size, or color is obviously inconsistent with the picture.
Goods are missing in the order; the difference in physical measurement compared with the size chart exceeds 3 centimeters.
Situations Where No Liability is Assumed:
The customer’s size is inappropriate (the size, sleeve length, and the difference from the size chart is within a reasonable range).
The customer is simply not satisfied.
Order Issues
Situations Requiring Reshipment and Refund:
The received product, style, size, or color is obviously inconsistent with the picture.
Goods are missing in the order; the difference in physical measurement compared with the size chart exceeds 3 centimeters.
Situations Where No Liability is Assumed:
The customer’s size is inappropriate (the size, sleeve length, and the difference from the size chart is within a reasonable range).
The customer is simply not satisfied.
Quality Issues
Situations Requiring Reshipment and Refund:
The item is defective (zipper malfunction, holes, missing accessories, etc.).
The package is damaged upon arrival.
Situations Where No Liability is Assumed:
The package is damaged when opened, but the product itself has no damage at all.
The product is the same as the sample, but the customer claims that it does not match the description or is not satisfied with it.
Other Situations
Delivery Problems Caused by Customer Reasons: If the delivery is delayed or fails due to issues such as the customer’s address or phone number, no refund or reshipment services will be provided. If the package is returned, a redelivery can be arranged, and a fee of $7 will be charged for each item.
Force Majeure: In case of natural disasters, strikes, blockades, wars, etc., no liability will be assumed for transportation problems.
Application and Handling
Application: Submit a refund or reshipment application within 15 days after the order is marked as delivered. During the customer service review, additional information may be required within 2 working days.
Refund Process: The refund will be processed within 2 working days after the application is accepted and will be refunded to the original payment method. No payment handling fee will be borne by the customer.
Reshipment Process: After the application is accepted, if the goods are out of stock, procurement will be carried out within 2 working days, the transportation method will be determined, and tracking information will be provided.
Contact Information
